Frequently Asked Questions
We've gathered the answers to your most frequently asked questions to help make your Into Nature Mail adventure as smooth as possible!
Monthly Memberships
How often will I receive an adventure?
Into Nature Mail is delivered once a month. Every edition explores a new destination, remarkable wildlife and thoughtfully designed keepsakes.
What's included in each membership?
Explorer is perfect for you if you love discovering nature through illustrated stories, art, and little creative surprises.
Includes:
- Illustrated Adventure Letter
- Nowi's Adventure Snapshots
- Exclusive Sticker
- Postcard (Size: A6- 4.1x5.8in)
Collector is perfect for you if you love collecting beautiful paper treasures and keeping little memories from every adventure. It's the complete Into Nature Mail experience, with extra creative surprises just for you.
Includes:
- Illustrated Adventure Letter
- Nowi's Adventure Snapshots
- Exclusive Sticker
- DIY Nature Keepsake
- Collectible Art Print (A5: 5.8 × 8.3 in)
What languages are available?
Each adventure is available in English or Dutch. You can choose your preferred language when selecting your membership.
When will I be charged?
For monthly memberships, you'll be charged when you first subscribe. After that, your payment will be collected automatically each month on your scheduled billing date.
Can I cancel anytime?
Yes. You can pause or cancel your membership at any time through your account. There are no long-term commitments.
When will my first adventure arrive?
Your first adventure depends on when you join. Join by the 25th of the month to receive the next month’s edition. If you join on or after the 26th, your first adventure will be the edition for the month after that.
Adventures are sent by mail, so delivery times may vary depending on your location.
Are the adventures connected?
No. Every monthly adventure tells its own story, so you can join at any time without missing previous editions.
Will I receive the same items every month?
No. Every edition features a completely new destination, wildlife, illustrations and keepsakes.
Gifts
Can I gift Into Nature Mail to someone?
Absolutely! Share a little nature-inspired happiness with someone special!
Choose our Gift an Adventure option and surprise them with 1, 3, 6 or 12 months of snail mail adventures, filled with beautiful illustrations, stories and creative surprises.
It's a one-time purchase with no automatic renewals. Just a lovely little surprise delivered straight to their mailbox!
What's the difference between a gift and a monthly membership?
A monthly membership is an ongoing subscription that brings a new nature-inspired adventure to your mailbox every month, with automatic monthly payments.
A gift membership is a one-time purchase for 1, 3, 6 or 12 months of snail mail adventures. You pay upfront, and it ends automatically after the chosen period. No automatic renewals or cancellations needed!
Can I include a personal gift message?
Of course! Add a personal message when placing your gift order, and we'll include it with the snail mail. A little extra love to make your surprise even more special!
Can I send a gift directly to the recipient?
Absolutely! Simply enter the recipient’s name and shipping address at checkout, and we’ll deliver their nature-inspired snail mail straight to their mailbox. A lovely little surprise, just for them!
Does a gift membership renew automatically?
No! Our gift memberships are one-time purchases with no automatic renewals.
Simply choose 1, 3, 6 or 12 months of nature-inspired snail mail, and the gift membership will end automatically after the selected period.
No hidden charges, no cancellations needed. Just happy mail!
Shipping
Do you ship internationally?
Yes! Into Nature Mail currently ships to the Netherlands, United States, Canada, Australia, New Zealand, Japan, Singapore and Hong Kong.
Shipping is included in your membership, so there are no additional shipping costs at checkout.
How long does delivery take?
Our snail mail travels all the way from the Netherlands to your mailbox!
Delivery times vary depending on your location. International orders may take a little longer, so please allow some extra time for your nature adventure to arrive.
As our snail mail travels through regular postal services, delivery dates cannot be guaranteed. But we promise it'll be worth the wait!
Will I receive a tracking number?
Our snail mail is sent through regular postal services, so tracking is not included.
This helps us keep shipping costs affordable while bringing a little nature-inspired happiness straight to your mailbox!
What if my snail mail doesn't arrive?
Oh no! Sometimes our little nature adventures take a bit longer to reach their destination.
If your snail mail hasn't arrived within the estimated delivery time, please allow a few extra days for possible postal delays.
Still no happy mail? Get in touch with us, and we'll be happy to look into it with you!